• ·        Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
• ·        Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
• ·        Implementation of ERP Software
• ·        Make Sure the Client uses all the features and assure understand modules
• ·        Ensure Customer Satisfaction      
• ·        Keeping the client's information on software confidential
• ·        Provide training to clients online or on site as per requirements
• ·        Follows up on and takes responsibility for unresolved issues or escalations                                  
• ·        Field visit as a part of support and client’s requirements
• ·        Assigned client and tasks to juniors
• ·        Follow up the task assigned         
• ·        Involve in documentation and active resolution process based on such requests
• ·        Receive handed over task by other shift and handle with prioritizing solutions
• ·        Take feedback from client at certain interval of time
• ·        Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)

Bachelor’s degree in computer science, information technology, or related field

Experience

Min. 1-2 years in relevant field