about us

Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.

Call Center Supervisor
Jobs Function: Customer Service Jobs Availability: Full Time
Jobs Level: Mid Level Offered Salary: Negotiable
Jobs Location: Lalitpur Min. Experience Year: 2 Years
Education Degree: Bachelor No. of Openings: 2
Deadline: Wednesday, Nov 30, 2022 (Expired) Preferred Gender: Any
job description
  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
Job Specification
  • Proven experience as call center supervisor or similar supervisory position
  • Experience in customer service is essential
  • Proficient in English both spoken and written
  • Working knowledge of MS Office
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure
Education description
  • Bachelor's Degree Completed or running can apply.
Other Specific Requirement

Workstation: Lagankhel, Lalitpur, Nepal

Applying Procedure:

Interested candidate are requested to drop thier CV to recruitment@kantipurmanagement.com with the title of the position mentioned in the subject line.

 about company

    • Industry: Mgmt. Consultancy / Outsourcing
    • Ownership: Private Limited
    • Address: Lagankhel, Lalitpur
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