• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
• Strategizing and monitoring daily activities of customer service operation
• Assisting customer service staff with duties where required
• Training staff in areas of customer service and company policies
• Investigating and solving customer service complaints
• Assisting with development and implementation of service policies and explaining these to staff and customers
• Maintaining documentation pertaining to customer service department activities
• Performing additional duties where needed

• Develop and direct staff, by carrying out the essential elements of Customer Care strategy, standards, policies and procedures, and by creating and maintaining a positive work environment
• Be available to team members to provide direction and communication.
• Consistently monitor performance for quality and coaching opportunities.
• Recognize individual and team contributions to encourage a positive work environment.
• Communicate effectively and professionally to different internal and external audiences in all forms of communication.
• Adhere to the organizations and clients privacy guidelines to ensure organization’s and client’s privacy.

• Bachelors in relevant field

• Proficient knowledge of customer service, and standard office practices and procedures
• Outstanding communication skills, both written and verbal (in english and nepali)
• Strong people skills
• Excellent phone etiquette
• Outstanding organizational skills
• Available to work shifts
• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Should be an initiator
• Ability to form working relationships with people at all levels

Apply Instruction:

Intersted candidates meeting mentioned criteria are requested to send their CV at dinu@kantipurmanagement.com  by mentioning position applied.