about us

A small handicraft manufacturing and export company based in Kathmandu Nepal.

Customer Service Executive
Jobs Function: Customer Service Jobs Availability: Full Time
Jobs Level: Officer Level Offered Salary: Negotiable
Jobs Location: Kathmandu Min. Experience Year: 1 Years
Education Degree: Bachelor No. of Openings: 1
Deadline: Monday, Jan 28, 2019 (Expired) Preferred Gender: Female
job description

The Customer Service Executive will support both business and operational functions. This person will be a self-starter with strong intuition, organization and accountability and will be responsible for coordinating and assisting the teams in the eCommerce experience, including Customer Service and Fulfillment. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.

  • Consistently provide genuine, friendly, personable and professional service.
  • Prepare orders accurately and efficiently with attention to detail, and document action steps taken in appropriate computer systems.
  • Confirm order details, communicate information to customers, and offer coordinating products and services.
  • Go above and beyond advocating for every customer concern and request.
  • Ability to multi-task within a fast-paced service environment.
  • Effective written and verbal communication, interpersonal and organizational skills.
  • Demonstrate excellent listening skills and the ability to work independently and with a team.
  • Stay up to date on company products, features, and programs as well as industry trends.
  • Perform additional functions that may be assigned at the discretion of management.
Job Specification
  • Works evenings, weekends, holidays and overtime as needed. 
  • Entrepreneurial sense and able to keep up in fast paced environment.
  • Able to meet deadlines.
  • Excellent written and verbal communication.
  • Understanding of E-commerce/digital space and a passion for online shopping and new technologies.
  • Good communication skills, both written and oral.
  • Proven multi-tasker that can manage several projects at once under tight deadlines and accommodate rapid changes.
  • Analyzes problems and offers solutions. Communicates in a professional manner with clarity, using good verbal and written communication skills at all times. Handles customer inquiries and complaints with tact and professionalism.
Education description
  • Minimum of Bachelor's Degree is the must.

 about company

    • Industry: Trading / Import / Export
    • Ownership: Private Limited
    • Address: Nayabazar, Kathmandu Nepal.
    •   Visit Website

 followers

  • Anjalu Chaudhary
  • Amit Chaudhary
  • pramit Marattha
  • Suresh Dayal
  • SHRIJANA MANANDHAR
  • Surya Bharti
  • Rakesh Kumar Yadav
  • raju kc
  • Atul Sharma Bhusal