about us

Foodmandu is an e-commerce company providing on-demand food delivery service across Kathmandu and Lalitpur. Having started its operation in 2010, Foodmandu has now grown to more than 60 employees serving 60000+ customers from 160+ partner restaurants. We are a customer centric company with high focus on client satisfaction. We are a transparent business with high governance standards and private equity investment.

Customer Service Representative
Jobs Function: Customer Service Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: Negotiable
Jobs Location: Kathmandu Min. Experience Year: Not Required
Education Degree: Bachelor No. of Openings: 1
Deadline: Tuesday, Jul 17, 2018 (Expired) Preferred Gender: Any
job description
  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants.
  • Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs.
  • Handle and process online and telephonic orders.
  • Mobilize delivery staffs in wise, effective and efficient manner.
  • Ensure excellent service standards and maintain high customer satisfaction.
  • Know the client’s products and services and stay updated with the related issues.
  • Promptly identify and resolve customer issues and follow up to ensure resolution.
  • Contribute to team effort by accomplishing related results as needed.
Job Specification
  • Experience in customer service or hospitality industry will be a plus.
  • Good working knowledge of basic computer applications.
  • Proper handling of customer and active listening to understand customer needs.
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice.
  • Capable of dealing with great attention and politely with public in various situations.
  • Ability to make logical and quick decision in difficult situation.
  • Ability to multi-task, prioritize and manage time effectively.
  • Excellent verbal and written communication skills in both Nepali and English.
Education description
  • Bachelor’s Degree in management or any related field.
Other Specific Requirement
  • Applicants should be willing to work in evening shift,
  • S/he should be willing to work in weekends and public holidays,
  • S/he should have a valid driving license and personal vehicle.

Note:

  • We encourage the beginners to apply too
  • Salary: Basic pay along with overtime and night allowances (as per company rule)
  • Full Time: 3, Part Time Evening: 1

 

 about company

    • Industry: E-Commerce
    • Ownership: Private Limited
    • Address: Naxal, Bhatbhateni, Kathmandu
    •   Visit Website

 followers

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