eSewa Fonepay Pvt. Ltd.
It is in operation since 2009 and has recently been licensed by Nepal Rastra Bank as Payment Service Provider. Customers can register and get mobile money account instantly, cash-in to their wallet from Agents and partner banks and start making payments. Customers can pay for utilities, recharge their mobile, pay internet bills, EMI, buy airlines ticket, school fees, credit card bills, etc. from their mobile. Similarly, merchants, service providers and retail outlets can receive payments for goods and services in their wallet instantly. This enables hassle-free, secure and immediate payments from customers. eSewa App is available for both iOS and Android devices and its primary web portal is www.esewa.com.np.
| Jobs Function: | IT & Telecommunication | Jobs Availability: | Full Time |
|---|---|---|---|
| Jobs Level: | - | Offered Salary: | Negotiable |
| Jobs Location: | Kathmandu | Min. Experience Year: | 1 Years |
| Education Degree: | Bachelor | No. of Openings: | 10 |
| Deadline: | Wednesday, Aug 31, 2022 (Expired) | Preferred Gender: | Any |
Qualification Required : BBS/BBA
Key Skills : Customer service , Communication
Prefered Age Range : Not Available
Cover Letter : Not Required
Functional Area : Fintech
- Maintain Call ratio (Answered/Unanswered ratio according to the SLA-Report on monthly
- Maintain Ticket raised status (Open/ Closed) according to the SLA
- Call Quality evaluation ratio be greater than 80%
- Build sustainable relationship with customer with proper communication
- Follow telephone and email etiquettes for standardization
- Participation in Weekly/Monthly Session meeting
- Handle complaints and provide appropriate solution and alternatives
- Follow up to ensure resolutions
- Keep one self regularly updated on latest update
- Behavioral Points should be greater than 80%
- Maintain 8 hours of login daily
about company
- Industry: Information/Computer/Tech.
- Ownership: Private Limited
- Address: Hattisar, Kathmandu, Nepal
- Visit Website
