• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• Should have very well spoken English.
• Excellent communication skills in English
• Excellent Telephone Skills
• Excellent Customer Relation Skills
• Must have good convincing and interaction skill
• Mature attitude with a capability to discuss business issues
• Should know how to excel and exceed customer’s expectations in moderately stressful situations
• Should have good documentation and reporting skills
• Friendly personality and team player
• Ability to work under pressure

Intermediate or Bachelor Degree Running

• Interested  Candidates can send  their resume at hr@bgcnepal.com