about us

Vianet Communications P. Ltd. is one of the leading providers of high speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services. In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region. We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs. Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

L1 Executive (Technical Support)
Jobs Function: Customer Service Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: 0 / month
Jobs Location: Lalitpur Min. Experience Year: Not Required
Education Degree: Bachelor No. of Openings: 15
Deadline: Friday, Sep 20, 2019 (Expired) Preferred Gender: Any
job description
  • Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
  • Train and provide on the job technical training to customer care agents
  • Responsible for first level technical resolution to the customers within designated SLA
  • Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
  • Trigger network/system incidents based on support ticket/calls
  • Take ownership of support issues from initial call/email/ticket to final resolution and closure
Job Specification

Job Level: Entry level

Number of Vacancy(ies): 15

Qualification: Bachelor in IT field

Experience: Freshers can apply

Contract of Employment: Full-time

Job Location: Jawalakhel, Head Office

Skills and Knowledge:

  • Well versed with desktop operating systems like Windows, Apple and Linux, and mobile devices OS like Android and IOS
  • Well versed with popular WiFi router configurations and troubleshooting
  • Well versed with desktop/router/mobile internet configuration including DHCP, static, PPPoE, DNS etc
  • Well versed with configuration and troubleshooting of IPTV
  • Knowledge of networking technologies and applications like Mail, Web, Domain, Chat, Social Media etc
  • Good troubleshooting, analytical, communication, writing and documentation skills.

 about company

    • Industry: ISP / Cable TV / Network Store
    • Ownership: Private Limited
    • Address: Jawalakhel Road, Lalitpur
    •   Visit Website

 followers

  • Priyanka Gupta
  • Tapendra Singh
  • Binayak Poudel
  • Krishna Thapa
  • Bishnu Prasad Aryal
  • Rambha Shrestha
  • chhabilal khanal
  • Bijay Kumal
  • Rakesh Kumar Yadav
  • raju kc
  • Subina Maharjan
  • santabir raskoti magar