about us

Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.

Technical Support Representative
Jobs Function: Engineering / Technician Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: Negotiable
Jobs Location: Lalitpur Min. Experience Year: Not Required
Education Degree: Bachelor No. of Openings: 40
Deadline: Wednesday, Jan 24, 2018 (Expired) Preferred Gender: Any
job description
  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS. 
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information.
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Build sustainable relationship and engage customers by taking extra miles. 
  • Meet personal/team qualitative and quantitative target.
Job Specification
  • Sound knowledge on customer handling (interpersonal, negotiation) skills
  • Good command over both English and Nepali
  • Good knowledge on computer networking
  • Sound skills on computer office package
  • Ability to work under pressure
  • Ability to handle any situation
  • Ability to do work in a rotational shift basic (Flexible)
Education description
  • Intermediate Level (+2) completed and above in any discipline.
Other Specific Requirement

Interested candidates are requested to send their updated CV at kantipurjob2018@gmail.com 

 

 about company

    • Industry: Mgmt. Consultancy / Outsourcing
    • Ownership: Private Limited
    • Address: Lagankhel, Lalitpur
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