about us

Vianet Communications P. Ltd. is one of the leading providers of high speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services. In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region. We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs. Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

Technical Support Representative
Jobs Function: Engineering / Technician Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: Negotiable
Jobs Location: Lalitpur Min. Experience Year: Not Required
Education Degree: Intermediate No. of Openings: 1
Deadline: Wednesday, Jan 24, 2018 (Expired) Preferred Gender: Any
job description
  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS. 
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information.
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Perform duties as per TSC requirements.
  • Meet personal/team qualitative and quantitative target.
Job Specification
  • Sound knowledge on customer handling (interpersonal, negotiation) skills
  • Good command over both English and Nepali
  • Good knowledge on computer networking
  • Sound skills on computer office package
  • Ability to work under pressure
  • Ability to handle any situation
  • Ability to do work in a rotational shift basic (Flexible)
Education description
  • Intermediate Level (+2) completed and above in any discipline.

 about company

    • Industry: ISP / Cable TV / Network Store
    • Ownership: Private Limited
    • Address: Jawalakhel Road, Lalitpur
    •   Visit Website

 followers

  • Damber Bahadur Bohara
  • Rabin Ghimire
  • Jay Yadav
  • Bibek Dawadi
  • Krishna Thapa
  • Rambha Shrestha
  • Lalbabu Prasad Kanu
  • Surya Bharti
  • Jenish Balla
  • Rakesh Kumar Yadav
  • sanad luitel
  • samuel baran shaw