• Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
• Deal with clients via phone/mail/social media/SMS.
• Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
• Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
• Receive and disseminate accurate information
• Interdepartmental coordination.
• Problem escalates to relevant departments.
• Build sustainable relationship and engage customers by taking extra miles
• Meet personal/team qualitative and quantitative target

• +2 passed.

Full Time:-

1. Morning Shift:- Flexible (i.e 8 hour duty between the time : 6:00 AM to 6:00 PM)

2. Evening Shift :- 2:00 PM to 10:00 PM, 4:00 PM to 12:00 PM 

Part Time :-

1. Evening Shift:- 6 PM to 10 PM

Note:- Two Wheeler Vehicle is compulsory for the Evening Shift

The candidates from near job location are highly preferred in Baluwatar, Kathmandu

Interested candidates are requested to send their updated CV at sanjay.bista@kantipurjob.com