Key Responsibilities:

• Accurately process and maintain customer financial accounts, including credit cards, loyalty programs, and store financing.
• Assist customers with account inquiries, providing clear, concise information to ensure satisfaction.
• Quickly resolve account issues and discrepancies, maintaining professionalism at all times.
• Analyze account data to detect and address potential issues.
• Reconcile accounts to ensure all transactions are accurate and complete.
• Perform updates, changes, and closures for account maintenance efficiently.
• Adhere strictly to financial security and data privacy policies.
• Collaborate seamlessly with sales, customer service, and credit departments.
• Stay current on company policies and regulations regarding financial accounts.

Minimum Qualifications:

• Solid grasp of fundamental financial principles with keen analytical skills.
• Meticulous attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office Suite, particularly Word and Excel.
• Outstanding communication and interpersonal abilities, both written and verbal.
• Self-motivated with strong problem-solving skills; able to work independently.
• Excellent organizational skills, with the ability to prioritize in a fast-paced environment.

Job Location: Baneshwor(Nepal), Lazimpat(Nepal)
Key Skills: Organizational, MS. Office, Interpersonal, Problem Solving, Communication, Attention to detail/Good Observing, Multitasking, Accountability
Job Category: Account/Finance

Education Qualification and Experience

• Bachelor's degree in the related field
• At least 1 year of customer service experience, ideally with a focus on financial account management.

Instructions to Apply
You may drop your updated CV directly to: hr@debajyotigroup.com, mentioning the position applied for in the subject line.