System Monitoring and Maintenance:

• Monitor computer systems, servers, and network infrastructure for errors, abnormalities, or performance issues.
• Perform routine system checks to ensure hardware and software are running efficiently.
• Identify and resolve minor technical problems and escalate more complex issues to the IT team.

Data Backup and Recovery:

• Execute regular data backup procedures to safeguard critical information.
• Assist in data recovery efforts in the event of system failures or data loss.

Hardware Maintenance:

• Perform basic maintenance tasks on computer hardware, including cleaning, cable management, and component replacement (e.g., memory, hard drives).
• Report hardware faults and coordinate with the IT team for repairs or replacements.

Job Scheduling:

• Schedule and prioritize batch jobs, data transfers, and system updates.
• Monitor job queues and ensure timely completion of tasks.

Documentation and Reporting:

• Maintain accurate records of system activities, incidents, and maintenance tasks.
• Generate and distribute daily/weekly reports to IT management.

Security Compliance:

• Ensure compliance with security policies and procedures, including access control and data protection measures.
• Assist in security audits and vulnerability assessments as needed.

User Support:

• Provide basic technical support to end-users, including password resets, account unlocks, and software installation.
• Assist in troubleshooting user-related issues and escalate complex problems to the IT support team.