Customer Assistance: Respond to customer inquiries and requests through various communication channels, including phone, email, chat, and social media.

Issue Resolution: Assist customers in resolving problems, complaints, or issues they may encounter, and escalate complex cases to senior CSRs or supervisors when necessary.

Order Processing: Help customers with order placement, tracking, and modifications, ensuring accuracy and timely delivery.

Product Knowledge: Acquire and maintain a deep understanding of the company's products or services to provide accurate information and recommendations to customers.

Documentation: Maintain detailed and organized records of customer interactions, inquiries, and resolutions in the customer service database.

Feedback Collection: Gather feedback and suggestions from customers to help improve products, services, and the overall customer experience.

Communication: Collaborate with the CSR team and other departments to ensure effective communication and issue resolution.

Quality Assurance: Review and verify the accuracy of order details, customer information, and product specifications.

Training: Participate in training sessions to stay updated on product knowledge, customer service procedures, and best practices.

Assist with Administrative Tasks: Support CSRs with administrative duties, including data entry, report generation, and documentation management.

Customer Education: Educate customers on the use of products or services, troubleshooting tips, and self-service options.

Compliance: Ensure that customer interactions adhere to company policies, privacy regulations, and service-level agreements.