Job Location: Chamati, Balaju
Professional Skill Required: MS Office Suite, Communication, Multitasking, Work Under Pressure, CRM Software
Working Hours: 10 am to 6 pm ( Winter TIming)

Job Description

Customer Support:

• Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
• Provide accurate information about products, services, pricing, promotions, and policies to address customer questions and concerns.
• Assist customers with order placement, tracking, cancellations, returns, and exchanges according to company guidelines.

Problem Resolution:

• Identify and troubleshoot customer issues, taking ownership of each inquiry and ensuring resolution to the customer's satisfaction.
• Escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.
• Follow up with customers to ensure that their concerns have been addressed and that they are satisfied with the resolution.
   

Customer Relationship Management:

• Build rapport and establish positive relationships with customers by demonstrating empathy, active listening, and a willingness to help.
• Proactively reach out to customers to gather feedback, address issues, and identify opportunities for improvement in products or services.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions.
   

Product Knowledge and Training:

• Stay informed about company products, services, promotions, and policies through ongoing training and resources provided.
• Continuously expand product knowledge to effectively address customer inquiries and recommend appropriate solutions or alternatives.
• Share insights and feedback from customers with internal teams to improve product offerings, processes, and customer experiences.
   

Quality Assurance:

• Adhere to established service standards, guidelines, and protocols to ensure consistency and quality in customer interactions.
• Participate in regular quality assurance reviews and training sessions to enhance customer service skills and performance.

Education Qualification and Experience: 

• Bachelor's degree
• Previous experience in customer service or a related field is preferred.

Key Skills and Requirements:

• Strong leadership skills with the ability to inspire, guide, and manage teams to achieve peak performance.
• Expertise in data analysis, problem-solving, and logistics optimization to drive efficient operations.
• Clear and effective communicator, adept at liaising with internal teams, external partners, and customers.
• Highly organized and detail-oriented with exceptional multitasking capabilities.
• Strategic mindset, skilled in identifying and resolving logistics challenges proactively.
• Dedicated to delivering outstanding customer service and exceeding client expectations.
• Agile and adaptable, excelling in fast-paced environments with shifting priorities and deadlines.