Welcoming and Directing Visitors: Greeting and assisting visitors, providing information, and directing them to the appropriate personnel or department.
Answering Inquiries: Handling phone calls, emails, and in-person queries, providing information or redirecting to the appropriate contact.
Scheduling and Coordination: Managing appointments, meetings, and conference room bookings.
Administrative Support: Assisting with administrative tasks such as data entry, filing, photocopying, and maintaining office supplies.
Mail and Correspondence Handling: Receiving, sorting, and distributing mail, packages, and deliveries. Managing outgoing mail and courier services.
Maintaining Records: Updating and maintaining databases, visitor logs, and other records related to front desk activities.
Security and Access Control: Monitoring access to the premises, issuing visitor badges, and ensuring security protocols are followed.
Problem Resolution: Addressing concerns or issues raised by visitors or employees, and escalating when necessary.
Multitasking and Prioritization: Managing multiple tasks efficiently in a fast-paced environment and prioritizing as needed.
Collaboration: Coordinating with other departments to ensure seamless office operations.