Job Location: Matatirtha, Kathmandu

Job Overview: We are looking for a guest-focused and organized Front Office Supervisor to lead the front office operations at our resort. The ideal candidate will ensure excellent guest experiences by efficiently managing check-ins and check-outs and addressing guest queries.


Key Skills:

• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and office applications.
• Strong problem-solving and decision-making abilities.

Key Responsibilities

• Oversee daily operations of the front desk, including staff scheduling and task delegation.
• Ensure smooth check-in and check-out processes for all guests.
• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Train and mentor front desk staff to provide exceptional customer service.
• Coordinate with other departments to fulfill guest requirements.
• Maintain accurate records of bookings, payments, and guest feedback.
• Prepare regular reports on front-office activities and performance metrics.

Education Qualification and Experience

• A bachelor’s degree in hospitality management or a related field is preferred.
• Minimum of 3 years’ experience in front office operations in a hospitality setting.
   

Why Join Us?

• Competitive salary (negotiable for deserving candidates).
• Great opportunities to grow in the hospitality industry.