Team Leadership:

• Provide leadership, guidance, and mentorship to team members.
• Set clear expectations, objectives, and performance goals for the team.
• Foster a positive and inclusive work environment that promotes teamwork and collaboration.

Performance Management:

• Monitor team performance and individual employee performance.
• Conduct regular performance evaluations, provide feedback, and identify areas for improvement.
• Develop and implement performance improvement plans when necessary.

Workforce Planning:

• Participate in the recruitment and onboarding of new team members.
• Ensure adequate staffing levels to meet operational needs.
• Coordinate training and development opportunities for team members.

Operational Excellence:

• Oversee daily operations to ensure efficiency and quality.
• Implement and enforce company policies, procedures, and safety standards.
• Identify opportunities for process improvements and cost savings.

Communication and Reporting:

• Communicate effectively with team members, management, and other departments.
• Prepare and deliver regular reports on team performance and key metrics.
• Handle employee concerns and escalate issues as needed.

Customer Service:

• Ensure that the team delivers exceptional customer service and meets customer expectations.
• Address customer inquiries, complaints, and feedback in a timely and professional manner.

Budget Management (if applicable):

• Assist in budget development and manage expenses within allocated budgets.
• Monitor and control costs while maintaining service quality.