Vianet Communications Pvt. Ltd.
Vianet Communications P. Ltd. is one of the leading providers of high speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services. In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region. We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs. Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.
| Jobs Function: | Engineering / Technician | Jobs Availability: | Full Time |
|---|---|---|---|
| Jobs Level: | Mid Level | Offered Salary: | Negotiable |
| Jobs Location: | Lalitpur | Min. Experience Year: | 3 Years |
| Education Degree: | Bachelor | No. of Openings: | 1 |
| Deadline: | Tuesday, Jan 16, 2018 (Expired) | Preferred Gender: | Any |
- Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all troubleshooting, customer service issues, approvals.
- Lead, manage, develop, train and review performance of staff, as required.
- Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from a;; staff and foster a positive team environment.
- Measure, monitor and maintain customer service and satisfaction.
- Foster good customer relations and service at all times.
- Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc.
- Manage, follow-up and maintain all service contracts/agreements and warranties.
- Work with other departments i.e. NOC, call center and QC, on identifying and ensuring product design or any other issues are tackled and corrective action(s) is taken; ensuring the customer is satisfied with the outcome.
- Perform other duties assigned by management.
- At least 3 years experience in related field.
- Leadership, planning & organizational skills required.
- Must have excellent problem solving and analytical skills.
- Demonstrated ability to work in a team environment.
- Must be able to motivate subordinates.
- Bachelor's Degree
about company
- Industry: ISP / Cable TV / Network Store
- Ownership: Private Limited
- Address: Jawalakhel Road, Lalitpur
- Visit Website
