∙ Ensuring smooth operation of daily planning and maintaining KPIs. 
∙ Understanding customers concern and communicating within the team to deliver best value 
and meet client’s      expectation. 
∙ Monitor and drive teams to ensure all KRAs are achieved. 
∙ To create a conductive and stimulating environment for the teams to accomplish their goals. 
∙ Developed aligned team members by creating learning opportunities. 
∙ Building relationship with client with effective communication. 
∙ Dedicated to continuously improving targets. 
∙ Ensuring customer satisfaction and providing professional customer support. 
∙ Training associate respond to customer’s complain and troubleshoot problems with service 
and products. 
∙ Work along with Training and Quality team to meet the KPIs. 
∙ To motivate, develop and mentor team members in a dynamically changing environment. 
∙ Drive process performance to achieve and exceed SLA deliverables. 
∙ Manage expectations of his/her team members. 
∙ Brief team members on process updates or any communication required. 
∙ Required good sound knowledge in MS Excel, Word and Power Point.