• Target identification and sales planning
• Actively manage your own pipeline of qualified prospects.
• Work with the management team to prioritise prospects.
• Sales Administration
• Maintain updated sales records and prospect status on the CRM platform.
• Work closely with the management team to forecast and allocate resources for new prospects, requests, and requirements.
• Customer Support
• Answer all questions related to Zegal and escalate when necessary
• Educate and empower our customers to become better Zegal users
• Proactively look for solutions to problems and propose improvements if something could work better
• Drive product change and improvement to make Zegal the leading support platform
• Update and maintain CRM with engagement activities

• Ability to empathise with customers in a genuine way that lets them know you care about their issues.
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
• Account management experience and experience in building and nurturing longer-term relationships with clients.
• 6 months of experience in selling to small and medium enterprises and/ or Customer Service. 

• Intermediate Completed

Applying Procedure:

Interested candidates meeting mentioned criteria are requested are requested to send their resume at recruitment@kantipurmanagement.com.np by mentioning position applied.