about us

Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.

Customer Service Representative
Jobs Function: Customer Service Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: Negotiable
Jobs Location: Bharatpur, Chitwan Min. Experience Year: Not Required
Education Degree: Intermediate No. of Openings: 3
Deadline: Friday, Sep 30, 2022 (Expired) Preferred Gender: Any
job description
  • Target identification and sales planning
  • Actively manage your own pipeline of qualified prospects.
  • Work with the management team to prioritise prospects.
  • Sales Administration
  • Maintain updated sales records and prospect status on the CRM platform.
  • Work closely with the management team to forecast and allocate resources for new prospects, requests, and requirements.
  • Customer Support
  • Answer all questions related to Zegal and escalate when necessary
  • Educate and empower our customers to become better Zegal users
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Drive product change and improvement to make Zegal the leading support platform
  • Update and maintain CRM with engagement activities
Job Specification
  • Ability to empathise with customers in a genuine way that lets them know you care about their issues.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
  • Account management experience and experience in building and nurturing longer-term relationships with clients.
  • 6 months of experience in selling to small and medium enterprises and/ or Customer Service. 
Education description
  • Intermediate Completed
Other Specific Requirement

Applying Procedure:

Interested candidates meeting mentioned criteria are requested are requested to send their resume at recruitment@kantipurmanagement.com by mentioning position applied.

 about company

    • Industry: Mgmt. Consultancy / Outsourcing
    • Ownership: Private Limited
    • Address: Lagankhel, Lalitpur
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