Role Overview:

As a Customer Service Representative at Asterisk Digital, you will play a pivotal role in delivering top-tier customer support. Your primary responsibilities will include:

• Providing exceptional customer service: Addressing customer inquiries and resolving issues promptly and effectively.
• Ensuring customer satisfaction: Proactively engaging with customers to understand their needs and exceed their expectations.
• Enhancing the customer experience: Consistently delivering a positive and memorable experience for every customer interaction.

Key Responsibilities and Qualifications:

• Customer Service Excellence: Proven skills in customer service, support, and satisfaction.
• Customer Experience Mastery: Expertise in delivering outstanding customer experiences.
• Interpersonal & Communication Skills: Strong ability to communicate effectively and build rapport.
• Empathy & Solution-Oriented: Ability to empathize with customers and provide effective solutions.
• Problem-Solving & Conflict Resolution: Strong problem-solving skills and adept at resolving conflicts.
• Customer-Facing Experience: Extensive experience in customer-facing roles.
• CRM & Support Software Knowledge: Familiarity with CRM systems and customer support software is advantageous.

Job Location: New Baneshwor, Kathmandu, Bagmati, Nepal
Key Skills: Communication Skill, Time Management, Knowledge of Sales
Functional Area: IT Software - QA & Testing
Time:  9 AM - 5 PM or 10 AM - 6 PM

Education Qualification: Bachelor's degree in Business Administration, Marketing, or related field

What We Offer

• Competitive salary aligned with industry standards.
• Positive and dynamic work environment that fosters growth and collaboration.