FACT Nepal Pvt Ltd
FACT Nepal Pvt Ltd Visit: 243
For over 30 years, FACT Software has helped companies become more efficient, more productive, and hence more profitable. FACT ERP.NG helps reduce duplication, processes transactions in real-time and update reports instantaneously helping management to respond quickly and confidently in a rapidly changing business environment. We have helped more than 100,000 companies world-wide to maintain their enterprise accounting and payroll. FACT ERP.NG is a comprehensive solution with integrated modules for Financial Accounting, Warehousing and Inventory Management, Manufacturing, Fixed Assets Management and Report Writing module capable of generating over 2,000 MIS reports. It is now fully GST compliant for Indian Companies as well. FACT ERP.NG offers unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access among many other benefits. In each country, we interact with our clients and public accountants to ensure that our software solution has features and reports that are relevant to the special needs of that market. As a result, we continually update our software and make all new versions available for simultaneous download across the world, providing yet more value with each upgrade. We offer outstanding customer service to complement the finest software solution in the market. Our trained and dedicated helpdesk professionals help our clients to maximise the use of our software to take their companies through a paradigm shift. Needless to add, this encourages recommendations by our clients and public accountants.
Entry Level Helpdesk Support Executive
Jobs Function: IT & Telecommunication Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: Negotiable
Jobs Location: Lalitpur, Kathmandu Min. Experience Year: 1 Years
Education Degree: Bachelor No. of Openings: 1
Deadline: Monday, Jul 20, 2020 (Expired) Preferred Gender: Any
job description

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients, while learning about the entire post-sales process along the way. 

Your key responsibilities

  • Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)

  • System Setup, Configuration & Implementation

  • End-User Training & Post Implementation Support

Basic Requirements

  • Fluency in English and Nepali (spoken & written)

  • Excellent communications skills and good at managing clients

  • Independent, proactive and results-driven approach

  • High degree of competency with computer systems and software

  • Bachelor’s Degree

  • Having own transportation for client visits

Nice to Have Requirements 

  • Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User

  • Knowledge of Microsoft SQL


  • Fuel expenses

  • Gratuity, Provident Fund (PF) & Social Security Fund (SSF) 

  • Management team that supports your growth and learning

 about company

    • Industry: Software Companies
    • Ownership: Private Limited
    • Address: Sanepa, Lalitpur, Nepal
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