about us

Kalash Services Pvt. Ltd is a state of art call center based in Lalitpur, Nepal, started with an International standard of call center operations in Nepal. Kalash incorporates best practices of call center and BPO operations with facilities, amenities and technology as desired by the customer. Kalash provides inbound, outbound voice services as well as non-voice services of back-office, social media, data entry etc as well as managed facility and human resource outsourcing services to suit full business process outsourcing requirement of any customer base.

IT Support Representative (ITSR) for Worldlink Communications
Jobs Function: IT & Telecommunication Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: Negotiable
Jobs Location: Lalitpur Min. Experience Year: Not Required
Education Degree: Bachelor No. of Openings: 20
Deadline: Thursday, Jul 23, 2020 (Expired) Preferred Gender: Any
job description

Job Summary

The position of IT Support Representative (ITSR) consists of interacting with customers of Worldlink Communications to provide information in response to inquiries about products or services and accepting ownership for effectively solving customer issues and complaints; keeping customer satisfaction at the core of every decision and behavior.


Gross Full Time Salary: NRS 15,000/- Other benefits include Provident Fund, Medical Insurance, Over time facility and Performance Incentives

Part – time : NRS 6725/- also available.

Education: Bachelors in IT completed or equivalent

Openings: 20

City: Lalitpur


Core Job Responsibilities

  • Manage  incoming calls in a timely manner;
  • Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
  • Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
  • Follow communication procedures, guidelines and policies;
Job Specification

Skill Sets

  • Comfortable working in shifts. - Day and Evening shifts;
  • Good communication skills;
  • Ability to use computers and computer systems, to process and verify information;
  • Must have two wheelers;
Education description
  • Bachelors in IT completed or equivalent
Other Specific Requirement

Apply Instruction:

Interested candidates meeting mentioned criteria are requested to send their updates resume at career@kalashservices.com.np or call at 4251599/4251572.

 about company

    • Industry: BPO / Call Center / ITES
    • Ownership: Private Limited
    • Address: Jawalakhel
    •   Visit Website


  • Padam Raj Jaishi
  • Din Eshh