Strong problem-solving and analytical skills

Basic knowledge of IT systems, networking, and troubleshooting

Familiarity with ticketing or CRM systems is an advantage

Good communication skills in both spoken and written English

Customer-first mindset with the ability to handle queries patiently

Prior experience in IT support or helpdesk is preferred (minimum 6 months)

Provide first-level technical support to customers via phone, email, or chat

Troubleshoot hardware, software, network, and application issues

Document and update all support interactions in the CRM/ticketing system

Escalate unresolved issues to higher-level support teams when necessary

Monitor system alerts and follow up with appropriate actions

Assist in onboarding and providing technical guidance to new users

Maintain clear communication with end-users throughout the issue-resolution process

Collaborate with internal teams to ensure client satisfaction and system performance

Perform basic configuration and routine maintenance tasks

Minimum: Intermediate (+2) completed

Preferred: Bachelor’s running or completed in IT, Computer Science, or related field

Willingness to work in shifts (if required)

Ability to learn quickly and adapt to new systems or technologies

Self-motivated, with the ability to work independently and as part of a team

Punctual, responsible, and well-organized