Identify potential clients and assist in sales planning

Actively manage and track your own pipeline of qualified prospects

Coordinate with management to prioritize and pursue prospects

Maintain accurate sales records and prospect updates in the CRM system

Collaborate with the management team to forecast and allocate resources

Respond to customer inquiries related to Zegal and escalate as necessary

Educate customers on Zegal's features to enhance their usage experience

Proactively identify process improvements and suggest product changes

Keep CRM up-to-date with all engagement and support activities

Strong ability to genuinely empathize with customer concerns

Capable of troubleshooting, evaluating, and following up on customer issues

Account management experience, including nurturing long-term client relationships

Minimum 6 months’ experience in sales to SMEs and/or customer service

Intermediate (10+2) completed

Additional training in sales or customer service is a plus

Good communication and interpersonal skills

Familiarity with CRM platforms

Team-oriented with problem-solving mindset

Ability to work independently and prioritize tasks effectively