Websurfer Communications Nepal Pvt. Ltd
Websurfer is an Internet and Digital service provider in Nepal, founded in 1999. We have been operating successfully for more than 15 years; providing Internet and Digital TV to Corporate and individual Consumers. Websurfer is a dynamic technology company setup to harnesses the power of internet by providing Internet solution to our valued business customers as well as home users. From our solutions, we provide state of art technology and committed professional services. We would like to partner with you to design, build and deliver the optimal solutions to flow your business smoothly and efficiently.
| Jobs Function: | Customer Service | Jobs Availability: | Full Time |
|---|---|---|---|
| Jobs Level: | Mid Level | Offered Salary: | Negotiable |
| Jobs Location: | Kathmandu | Min. Experience Year: | 1 Years |
| Education Degree: | Intermediate | No. of Openings: | 2 |
| Deadline: | Saturday, Nov 09, 2024 (Expired) | Preferred Gender: | Any |
Key Responsibilities:
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Issue Resolution: Provide advanced troubleshooting and resolve complex technical issues that cannot be addressed by L1 support.
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Escalation Management: Act as a point of escalation for unresolved issues, ensuring timely and effective resolution.
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System Monitoring & Maintenance: Monitor system performance, identify potential issues, and perform necessary updates or fixes to maintain operational efficiency.
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Root Cause Analysis: Investigate recurring problems, analyze root causes, and implement long-term solutions.
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Documentation: Maintain accurate records of issues, resolutions, and procedures for future reference.
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Customer Communication: Interact with customers to provide updates, gather additional information, and ensure satisfaction with the resolution process.
Job Location: Dhumbarahi, Kathmandu, Bagmati, Nepal
Key Skills: Effective communication, Technical
Functional Area: ITES / BPO / KPO / Customer Service / Operations
Education Qualification: +2 Completed (Intermediate)
What We Offer:
Benefits as per company's rules
about company
- Industry: ISP / Cable TV / Network Store
- Ownership:
- Address: kathmandu
