• Develop digital and print educational material (e.g. videos and manuals)
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
• Identify individual and team skills gaps
• Schedule regular training sessions (e.g. monthly or quarterly)
• Ensure new hires take on basic  training courses, including communication and troubleshooting skills
• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
• Coordinate mentorship programs for new customer service representatives
• Assess the impact of each educational course on staff performance and client satisfaction
• Maintain updated records of training curricula and material

• Work experience as a Customer Service Trainer or similar role
• Knowledge of Learning Management Software (LMS)
• Familiarity with interactive learning activities
• Excellent communication and presentation skills
• Additional certification in training is a plus
• Excellent coordination and organization skills.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint and Outlook)
• Excellent analytical skills to evaluate the training performance and effectiveness within the organization.

• Bachelors Degree in Education, Human Resources or relevant field

• Current knowledge of effective learning and development methods
• Familiarity with  various medium of learning platforms and practices
• Communicate effectively and professionally to different internal and external audiences in all forms of communication.

Apply Instruction:

Intersted candidates meeting mentioned criteria are requested to send their CV at recruitment@kantipurmanagement.com  by mentioning position applied.