We’re looking for a motivated and responsible individual with call center experience to lead and manage a team effectively.
Strong leadership, communication, and MS Excel, Word, PowerPoint skills are essential.

• Ensure smooth daily operations and maintain key performance indicators (KPIs).

• Handle customer concerns and coordinate with the team to meet expectations.

• Monitor and guide team members to achieve performance targets.

• Create a productive and motivating team environment.

• Assist with training and development of team members.

• Maintain clear communication within the team and with management.

• Troubleshoot customer service issues and ensure high satisfaction levels.

• Work with the Training and Quality team to meet operational goals.

• Manage shift planning, updates, and team expectations.

• Strong leadership and communication skills.

• Proficiency in MS Excel, Word, and PowerPoint.

• Ability to guide, motivate, and mentor team members.

• Good problem-solving and decision-making skills.

• Ability to manage pressure and meet deadlines.

• Team player with a collaborative approach.