Kalash Services
about us
Kalash Services Pvt. Ltd is a state of art call center based in Lalitpur, Nepal, started with an International standard of call center operations in Nepal. Kalash incorporates best practices of call center and BPO operations with facilities, amenities and technology as desired by the customer. Kalash provides inbound, outbound voice services as well as non-voice services of back-office, social media, data entry etc as well as managed facility and human resource outsourcing services to suit full business process outsourcing requirement of any customer base.
Customer Service Representative
| Jobs Function: | Customer Service | Jobs Availability: | Full Time |
|---|---|---|---|
| Jobs Level: | - | Offered Salary: | Negotiable |
| Jobs Location: | Lalitpur | Min. Experience Year: | Not Required |
| Education Degree: | No. of Openings: | 100 | |
| Deadline: | Sunday, Oct 09, 2022 (Expired) | Preferred Gender: | Any |
job description
- Manage incoming calls in a timely manner;
- Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
- Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
- Follow communication procedures, guidelines and policies.
Shift: Evening & Night shift (2pm to 10pm / 10pm to 6am)
Job Specification
- Manage incoming calls in a timely manner;
- Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
- Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
- Follow communication procedures, guidelines and policies.
Shift: Evening & Night shift (2pm to 10pm / 10pm to 6am)
about company
- Industry: BPO / Call Center / ITES
- Ownership: Private Limited
- Address: Jawalakhel
- Visit Website
