about us

Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.

Customer Service Representative (CSR)
Jobs Function: Customer Service Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: Negotiable
Jobs Location: Lalitpur Min. Experience Year: 1 Years
Education Degree: Intermediate No. of Openings: 50
Deadline: Tuesday, May 25, 2021 (Expired) Preferred Gender: Any
job description
  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS.
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information.
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Build sustainable relationship and engage customers by taking extra miles.
  • Meet personal/team qualitative and quantitative target.
Job Specification
  • Excellent communication and interpersonal skills.
  • Time and quality focused.
  • Determined and can work under pressure.
  • A team player.
  • Customer satisfaction oriented.
  • Excellent Nepali typing skills.
  • Must be flexible about shifts.
Education description
  • Plus 2 and above can apply
Other Specific Requirement

Intermediate (+2) with relevant experience

Duty Station: Lalitpur

Apply Instruction:

Interested candidates are requested to drop in their Updated CV to hr@kantipurmanagement.com.

Note: Mentioning of the Subject in the email addressing the position applied is mandatory. 

 about company

    • Industry: Mgmt. Consultancy / Outsourcing
    • Ownership: Private Limited
    • Address: Lagankhel, Lalitpur
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