• Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
• Deal with clients via phone/mail/social media/SMS.
• Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
• Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
• Receive and disseminate accurate information.
• Interdepartmental coordination.
• Problem escalates to relevant departments.
• Build sustainable relationship and engage customers by taking extra miles.
• Meet personal/team qualitative and quantitative target.

• Excellent communication and interpersonal skills.
• Time and quality focused.
• Determined and can work under pressure.
• A team player.
• Customer satisfaction oriented.
• Excellent Nepali typing skills.
• Must be flexible about shifts.

• Intermediate (+2) with relevant experience

Duty Station: Lagankhel,Lalitpur

Shifts:

4:30 P.M - 10:00 P.M

5:30 PM - 11:00 PM

Note: Candidates from nearby location or having self vehicle are highly preferred.

Apply Instruction:

Interested candidates are requested to drop in their Updated CV to recruitment@kantipurmanagement.com by mentioning CSR-N-001 in subject line.

Note: Mentioning of the Subject in the email addressing the position applied is mandatory.