Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.
Jobs Function: | Engineering / Technician | Jobs Availability: | Full Time |
---|---|---|---|
Jobs Level: | - | Offered Salary: | Negotiable |
Jobs Location: | Pokhara | Min. Experience Year: | 1 Years |
Education Degree: | No. of Openings: | 1 | |
Deadline: | Sunday, Mar 17, 2024 (Expired) | Preferred Gender: | Any |
Engaging in active listening with customers, confirming or clarifying information and
diffusing angry clients, as needed.
∙To register the ticket on proper support ticket heading.
∙Providing customers with the organization’s service, product, and features information.
∙Making sales or recommendations for products or services that may better suit client
needs.
∙Renewing packages, collecting payment providing bill to customers.
∙Handling accounts and billing issues for customers.
∙Engage in inactive customer follow-up when required.
∙Taking part in training and other learning opportunities to expand knowledge.
∙Provide effective resolutions to all the escalated issues.
∙Empathize with the customer and build the rapport.
∙Correct escalation to upstream and downstream department
∙Adhering to all company policies and procedures.
Qualification: Bachelor’s running/Complete in management or computer engineering stream.
Experience: Work experience not required but preferred
Contract of Employment: Full-time
Troubleshoot internet and IPTV issues including on all consumer devices and recommend
resolutions to ensure better customer services.
∙Troubleshoot and explain Wi-Fi issues to customers
∙Router Configuration
∙Update firmware on consumer devices
∙Correct escalation to upstream and downstream department
∙Coordinate with customers and the relevant departments of Vianet in order to schedule
field visit at customer premises where required
∙Follow up to customers to evaluate service delivery Schedule Adherence
∙Participate in on-call rotation schedule for weekends and public holidays
∙Participate in over-time schedules if necessary as per the requirements of the company