about us

Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.

Help Desk Executive
Jobs Function: Engineering / Technician Jobs Availability: Full Time
Jobs Level: - Offered Salary: Negotiable
Jobs Location: Pokhara Min. Experience Year: 1 Years
Education Degree: No. of Openings: 1
Deadline: Sunday, Mar 17, 2024 (Expired) Preferred Gender: Any
job description

Engaging in active listening with customers, confirming or clarifying information and 

diffusing angry clients, as needed. 

∙To register the ticket on proper support ticket heading. 

∙Providing customers with the organization’s service, product, and features information. 

∙Making sales or recommendations for products or services that may better suit client 

needs. 

∙Renewing packages, collecting payment providing bill to customers. 

∙Handling accounts and billing issues for customers. 

∙Engage in inactive customer follow-up when required. 

∙Taking part in training and other learning opportunities to expand knowledge. 

∙Provide effective resolutions to all the escalated issues. 

∙Empathize with the customer and build the rapport. 

∙Correct escalation to upstream and downstream department 

∙Adhering to all company policies and procedures. 

  

Education description

Qualification: Bachelor’s running/Complete in management or computer engineering stream. 

Experience: Work experience not required but preferred 

Contract of Employment: Full-time 

 

Other Specific Requirement

Troubleshoot internet and IPTV issues including on all consumer devices and recommend 

resolutions to ensure better customer services. 

∙Troubleshoot and explain Wi-Fi issues to customers 

∙Router Configuration 

∙Update firmware on consumer devices 

∙Correct escalation to upstream and downstream department 

∙Coordinate with customers and the relevant departments of Vianet in order to schedule 

field visit at customer premises where required 

∙Follow up to customers to evaluate service delivery Schedule Adherence 

∙Participate in on-call rotation schedule for weekends and public holidays 

∙Participate in over-time schedules if necessary as per the requirements of the company 

 

 about company

    • Industry: Mgmt. Consultancy / Outsourcing
    • Ownership: Private Limited
    • Address: Lagankhel, Lalitpur
    •   Visit Website

 followers

  • Sushil Lamichhane
  • sanjay gurung
  • Ranjit Shrestha
  • NIsha Koirala
  • Bashanta Khanal
  • shobha shah
  • Saroj Neupane
  • Sandila Basnet
  • neelam shrestha
  • Bijay Adhikari
  • sabina duwal
  • Diya Sunar