Key Responsibilities:

• Efficiently identify and resolve technical issues by analyzing the root cause of the problem.
• Proactively manage all technical inquiries related to Internet and IPTV, ensuring no call is left unresolved, and promptly follow up on any abandoned calls.
• Accurately log customer and employee queries, categorizing them appropriately and providing clear descriptions of the issue.
• Immediately escalate complex issues to shift supervisors to expedite the troubleshooting process.
• Identify and prioritize urgent issues based on client guidelines for swift resolution.
• Continuously develop diagnostic skills to effectively troubleshoot internet, LAN, Wi-Fi, and related technical services.

Job Location: Nakkhu
Department: Technical
No. of Positions - 7 (Morning) and 8 (Evening)
Experience: Freshers can Apply

Key Skills:

• Strong understanding of ISP workflows and ability to work collaboratively in a team.
• Excellent verbal communication skills to effectively engage with customers and colleagues.
• Proficient in using office software packages with a solid grasp of key tools.
• Flexible and adaptable to work in any shift as required.

Education Qualification: 

• Bachelor's Running in related fields
• Fresher from technical backgrounds is encouraged to apply (BCA, BIT, BIM, BSc CSIT)

How to apply
Interested candidates are requested to fill out this form:  https://forms.gle/D7kj4NAPUmXTt5tK9