Kantipur Management Pvt Ltd
about us
Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.
L1 Support
| Jobs Function: | Customer Service | Jobs Availability: | Full Time |
|---|---|---|---|
| Jobs Level: | Entry Level | Offered Salary: | 20,996 / month |
| Jobs Location: | Lalitpur | Min. Experience Year: | Not Required |
| Education Degree: | Bachelor | No. of Openings: | 15 |
| Deadline: | Saturday, Nov 30, 2024 (9 days left) | Preferred Gender: | Any |
job description
Key Responsibilities:
- Efficiently identify and resolve technical issues by analyzing the root cause of the problem.
- Proactively manage all technical inquiries related to Internet and IPTV, ensuring no call is left unresolved, and promptly follow up on any abandoned calls.
- Accurately log customer and employee queries, categorizing them appropriately and providing clear descriptions of the issue.
- Immediately escalate complex issues to shift supervisors to expedite the troubleshooting process.
- Identify and prioritize urgent issues based on client guidelines for swift resolution.
- Continuously develop diagnostic skills to effectively troubleshoot internet, LAN, Wi-Fi, and related technical services.
Job Specification
Job Location: Nakkhu
Department: Technical
No. of Positions - 7 (Morning) and 8 (Evening)
Experience: Freshers can Apply
Key Skills:
- Strong understanding of ISP workflows and ability to work collaboratively in a team.
- Excellent verbal communication skills to effectively engage with customers and colleagues.
- Proficient in using office software packages with a solid grasp of key tools.
- Flexible and adaptable to work in any shift as required.
Education description
Education Qualification:
- Bachelor's Running in related fields
- Fresher from technical backgrounds is encouraged to apply (BCA, BIT, BIM, BSc CSIT)
Other Specific Requirement
How to apply
Interested candidates are requested to fill out this form: https://forms.gle/D7kj4NAPUmXTt5tK9
about company
- Industry: Mgmt. Consultancy / Outsourcing
- Ownership: Private Limited
- Address: Lagankhel, Lalitpur
- Visit Website
