•    Closely work with L1 technical support to resolve customer end technical issues with designated SLA Train.
•    Provide on the job technical training to L1 technical support. Work closely with Systems/Network troubleshooting team in order to resolve complex support issues needing  multidiscipline approach.
•    Responsible for coordinating with field operations team (onsite team) in resolving technical issues requiring field support.
•    Responsible for communicating field/network/systems incidents updates received from different sources to General support and L1 Technical Support.
•    Responsible for resolution of technical issues of all the customers.
•    Demonstrates the ability to lead, communicate and champion Dish Home Principles and Standard Operating Procedures.
•    Provides coaching and training ton performance expectations.
 

•    Completed Bachelor’s degree in IT faculty (BE, BSC.CSIT, BIT) or running last semester.
•    Non-technical (B.B.S) background with 2 years of experience in related field.
•    Intermediate (HSEB) with 5 years of experience in related sector.
•    Working knowledge on Customer Support Department.
•    Familiar with the ISP industry.
•    Excellent interpersonal and communication skills.
•    Proficient in Microsoft Office.

• Education Required    BE, BSC.CSIT, BIT/ BBS –with 2 years of experience.