about us

Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.

L2 Support-ISP
Jobs Function: Engineering / Technician Jobs Availability: Full Time
Jobs Level: Mid Level Offered Salary: Negotiable
Jobs Location: Bhaisepati, Lalitpur Min. Experience Year: 1 Years
Education Degree: Bachelor No. of Openings: 10
Deadline: Thursday, Feb 17, 2022 (Expired) Preferred Gender: Any
job description

•    Closely work with L1 technical support to resolve customer end technical issues with designated SLA Train.
•    Provide on the job technical training to L1 technical support. Work closely with Systems/Network troubleshooting team in order to resolve complex support issues needing  multidiscipline approach.
•    Responsible for coordinating with field operations team (onsite team) in resolving technical issues requiring field support.
•    Responsible for communicating field/network/systems incidents updates received from different sources to General support and L1 Technical Support.
•    Responsible for resolution of technical issues of all the customers.
•    Demonstrates the ability to lead, communicate and champion Dish Home Principles and Standard Operating Procedures.
•    Provides coaching and training ton performance expectations.
 

Job Specification

•    Completed Bachelor’s degree in IT faculty (BE, BSC.CSIT, BIT) or running last semester.
•    Non-technical (B.B.S) background with 2 years of experience in related field.
•    Intermediate (HSEB) with 5 years of experience in related sector.
•    Working knowledge on Customer Support Department.
•    Familiar with the ISP industry.
•    Excellent interpersonal and communication skills.
•    Proficient in Microsoft Office.

Education description
  • Education Required    BE, BSC.CSIT, BIT/ BBS –with 2 years of experience.

 about company

    • Industry: Mgmt. Consultancy / Outsourcing
    • Ownership: Private Limited
    • Address: Lagankhel, Lalitpur
    •   Visit Website

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