As a Call Center Supervisor, you will be responsible for overseeing the daily operations of our call center team. Your duties will include:

• Leading and motivating a team of call center representatives to meet and exceed performance targets.
• Providing guidance and support to team members to ensure exceptional customer service.
• Monitoring calls for quality assurance and providing feedback for improvement.
• Handling escalated customer inquiries and resolving issues promptly and professionally.
• Developing and implementing strategies to improve call center efficiency and productivity.
• Generating reports on team performance and presenting findings to management.
• Collaborating with other departments to optimize processes and enhance the customer experience.

• Excellent communication skills, both verbal and written.
• Strong leadership abilities with the capacity to motivate and manage a team effectively.
• Proficient in call center technologies and software.
• Exceptional problem-solving skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Customer-focused mindset with a dedication to providing outstanding service.

• Bachelor's Degree Running..
• Additional education or certifications in customer service, management, or related fields are preferred.

• Prior experience in a call center environment, with at least 1 Years of experience in a supervisory or leadership role.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Strong interpersonal skills and the ability to work well within a team.
• Familiarity with call center software and CRM systems.