about us

Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.

Call Center Supervisor
Jobs Function: Others Jobs Availability: Full Time
Jobs Level: Supervisor Level Offered Salary: 0 / month
Jobs Location: Kumaripati, Lalitpur Min. Experience Year: 1 Years
Education Degree: Bachelor No. of Openings: 1
Deadline: Thursday, May 30, 2024 (Expired) Preferred Gender: Any
job description

As a Call Center Supervisor, you will be responsible for overseeing the daily operations of our call center team. Your duties will include:

  • Leading and motivating a team of call center representatives to meet and exceed performance targets.
  • Providing guidance and support to team members to ensure exceptional customer service.
  • Monitoring calls for quality assurance and providing feedback for improvement.
  • Handling escalated customer inquiries and resolving issues promptly and professionally.
  • Developing and implementing strategies to improve call center efficiency and productivity.
  • Generating reports on team performance and presenting findings to management.
  • Collaborating with other departments to optimize processes and enhance the customer experience.
Job Specification
  • Excellent communication skills, both verbal and written.
  • Strong leadership abilities with the capacity to motivate and manage a team effectively.
  • Proficient in call center technologies and software.
  • Exceptional problem-solving skills.
  • Ability to handle high-pressure situations calmly and efficiently.
  • Customer-focused mindset with a dedication to providing outstanding service.
Education description
  • Bachelor's Degree Running..
  • Additional education or certifications in customer service, management, or related fields are preferred.
Other Specific Requirement
  • Prior experience in a call center environment, with at least 1 Years of experience in a supervisory or leadership role.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • Strong interpersonal skills and the ability to work well within a team.
  • Familiarity with call center software and CRM systems.

 about company

    • Industry: Mgmt. Consultancy / Outsourcing
    • Ownership: Private Limited
    • Address: Lagankhel, Lalitpur
    •   Visit Website

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