Key Responsibilities:

• Oversee daily operations on the restaurant floor to ensure smooth service and guest satisfaction.
• Lead and motivate the front-of-house team, providing guidance and support to ensure high performance.
• Develop and implement strategic plans to enhance business growth and operational efficiency.
• Monitor and maintain customer service standards, addressing any issues or concerns to ensure a positive dining experience.
• Collaborate with the kitchen team to ensure timely and accurate service of food and beverages.
• Manage staff scheduling to optimize coverage and maintain service standards during peak hours.
• Track and analyze sales performance, customer feedback, and operational costs to identify areas for improvement.
• Implement marketing strategies to drive customer engagement and increase foot traffic.
• Ensure compliance with health and safety regulations, cleanliness, and hygiene standards.
• Handle customer complaints and professionally resolve issues.

We are looking for an experienced and dynamic Floor Manager to join our restaurant management team. The ideal candidate will have 1-2 years of experience in the hospitality industry, strong leadership abilities, and a passion for driving business growth through strategic planning. This is a key role in ensuring exceptional customer experiences and optimizing daily operations on the restaurant floor.
 

Skills & Qualifications:

• Strong leadership and communication skills to manage and inspire the team.
• Ability to strategize and implement business growth plans effectively.
• Excellent customer service and problem-solving abilities.
• Knowledge of restaurant operations, including point-of-sale systems and staff management.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Education Qualification & Experience:

• Bachelor’s degree in Business or Marketing is required.
• 1-2 years of experience in the hospitality or restaurant industry, preferably in a managerial or supervisory role.