about us

Kantipur Management Private Limited (KMPL) is an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.

L1 Support Executive
Jobs Function: Computer - Technology/Mamt. Jobs Availability: Full Time
Jobs Level: Entry Level Offered Salary: Negotiable
Jobs Location: Lalitpur Min. Experience Year: Not Required
Education Degree: Bachelor No. of Openings: 25
Deadline: Saturday, Mar 20, 2021 (15 days left) Preferred Gender: Any
job description

Position: L1 Support

Education: Bachelors in IT, computer engineering or result awaiting

Openings : ( 25)

Location : Jawalakhel, Lalitpur

Shifts available:

7 A.M - 3 P.M

9:30 A.M - 5:30 P.m

11 A.M - 7 P.M

2 P.M - 10 P.M

 

Job Description:

  • DCH Agent should proactively handle all technical calls related to Internet and IPTV. If calls are abandoned, agents should follow up the customers.
  • DCH average handling time is 5 minutes plus 2 minutes after work is added.
  • Log customer/employee queries in appropriate heading with problem described in task.
  • In case of difficulty, DCH agent should immediately communicate with shift supervisors to expedite the troubleshooting process.
  • Follow up the task assigned.
  • Create Task based on every customer's query through phone/email/sms with proper problem title.
  • Coordination between the customers, inter department /IPTV team.
  • Identify and escalate priority issues per Client specifications.
  • Develop diagnostic skills with solution in mind for internet, LAN, Wifi and related services.
  • Involve in documentation and active resolution process based on such requests.
  • Update task as action taken to troubleshoot with common title and clear language.
  • Timely Escalation of problem to other higher department and supervisors.
  • Educate other team members about the issues and action taken to solve the same.
  • Receive handed over task by other shift and handle with prioritizing solutions.
  • Actively participate in the training (Tech and non tech) to develop the learning.
  • Responsible for maintaining the defined KPI of the department.
  • Other Office duties (technical).
  • Basic knowledge of hardware and networking, router and switches.

 

Other attributes:  

  • Proactive and a team player
  • Good communication skills with problem elocution on simple language
  • Service oriented keeping customer first
  • Sharp Technical Knowledge and soft communication skills
  • Must have two-wheeler with valid driving license
  • Must have personal laptop for official use.

 

Apply Instruction:

Interested candidates meeting above criteria are requested to send their updated CV at apsara@kantipurmanagement.com by mentioning the position applied.

Education description
  • BIM, BSC,  IT

 about company

    • Industry: Mgmt. Consultancy / Outsourcing
    • Ownership: Private Limited
    • Address: Thapathali, Kathmandu, Nepal
    •   Visit Website

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