Key Responsibilities:

• Customer Service & Reception Duties:

  • Greet and assist customers with a professional and friendly demeanor as they enter the reception area.
  • Handle customer inquiries and provide information about products or services.
  • Managed the reception desk, including answering phone calls, and emails, and directing visitors as needed.

• Sales Management:

  • Promote and sell company products or services to visitors and potential customers.
  • Track and manage sales leads generated from reception interactions and follow-up to convert them into actual sales.
  • Achieve individual and team sales targets and contribute to overall business growth.

• Administrative Tasks:

  • Maintain accurate records of customer interactions, sales activities, and transactions.
  • Process sales transactions, including handling cash, credit card payments, and issuing receipts.
  • Prepare and maintain sales reports and documentation for review by management.

• Customer Relationship Management:

  • Develop and maintain strong relationships with customers, ensuring their needs are met and providing exceptional service.
  • Handle customer complaints or issues professionally, escalating to management as necessary.

• Team Coordination:

  • Collaborate with other sales team members to ensure a cohesive approach to customer service and sales.
  • Provide feedback and suggestions to improve sales processes and customer satisfaction.

• Inventory & Product Management:

  • Monitor and manage inventory levels, ensuring that products are adequately stocked and displayed.
  • Coordinate with suppliers and vendors to ensure timely delivery of products.

• Marketing Support:

  • Assist in the implementation of promotional campaigns and marketing activities.
  • Collect customer feedback and provide insights for improving marketing strategies.

Skills:

• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Proficiency in MS Office Suite and familiarity with CRM software.
• Ability to handle multiple tasks and prioritize effectively.
• High level of attention to detail and organizational skills.

Education Qualification: +2 completed, bachelor's degree in a related field or high school diploma

Experience: Proven experience in sales, customer service, or reception roles, preferably in a retail or business environment.

Education Qualification: +2 completed, bachelor's degree in a related field or high school diploma