Job Location: Jamal

Job Responsibilities:  The Medical Receptionist will be the first point of contact for all patients and visitors. This role requires exceptional communication skills, organizational abilities, and basic medical knowledge to provide a seamless patient experience.

Key Skills:

• Basic Medical Knowledge: Familiarity with medical terminology, procedures, and billing processes.
• Communication Skills: Exceptional verbal and written communication abilities for effective patient interaction.
• Technical Proficiency: Skilled in clinic management software, accounting tools, and MS Office applications.
• Organizational Abilities: Strong multitasking, time management, and problem-solving capabilities.
• Professional Demeanor: Friendly, empathetic, and approachable while maintaining professionalism.
• Industry Insight: Knowledge of health and wellness is a valuable advantage.
• Additional Credentials: Certification or training in healthcare administration is preferred.

Key Responsibilities

• Patient Interaction & Communication

  • Greet and assist patients and visitors, ensuring a welcoming and professional experience.
  • Answer calls, screen inquiries, and provide accurate information on services and appointments.
  • Handle patient concerns empathetically and guide them effectively.
  • Collect, verify, and maintain patient information confidentially, including health and insurance details.

• Appointment Management

  • Schedule, confirm, and update patient appointments seamlessly.
  • Ensure accurate coordination of the daily appointment calendar.
  • Communicate promptly with patients about changes or cancellations.

• Administrative Support

  • Manage mail, deliveries, and daily clinic correspondence.
  • Maintain patient records, invoices, and receipts with precision.
  • Update and manage the patient database, adhering to confidentiality standards.

• Medical Coordination

  • Liaise between patients, medical staff, and administrative teams.
  • Assist patients with treatment guidance, medication details, and post-treatment care instructions.
  • Monitor and coordinate the inventory of medical supplies.

• Reporting & Documentation

  • Maintain accurate records of patient registrations, transactions, and daily clinic operations.
  • Prepare and submit timely reports on client flow, sales, and staff performance.
  • Ensure updated OPD and billing records.

• Facility Management

  • Ensure reception and waiting areas are clean and organized at all times.
  • Oversee stock levels of medical and non-medical supplies to ensure uninterrupted operations.

Education Qualification and Experience: 

• Intermediate
• Proven experience as a Medical Receptionist or similar role in a healthcare setting

Benefits

• Food Allowance: Provided 
• Additional Benefits: Festivals Bonus, Fooding