Position Summary

• Lead and develop a high-performing store team to achieve company goals and enhance individual performance.

• Collaborate with training teams to build a gold-standard workforce; set clear weekly/monthly team objectives.

• Ensure all employees adhere to company policies, maintaining professionalism and delivering exceptional customer service for maximum sales.

• Manage store P&L, budgets, and expenses, optimizing resources (salary, inventory, etc.).

• Oversee merchandise presentation in alignment with visual guidelines; ensure compliance with store standards and operational protocols.

• Drive business growth by implementing strategies in operational efficiency, commercial processes, and merchandise management.

• Train and develop sales staff for optimal performance, supporting a customer-centric sales floor environment.

• Optimize in-store processes for stockroom efficiency, sales floor presentation, and fitting room operations.

• Manage till operations, including queue handling, returns, and inventory control to enhance customer flow.

• Monitor shrinkage data, collaborating with Market Managers to mitigate losses.

• Manage merchandise flow, including stock management, returns, and re-labeling, to maximize sales.

• Establish a succession plan to nurture internal talent and support career progression for key in-store and HQ roles.

Key Responsibilities

SOP Development & Implementation

• Develop comprehensive SOPs for key operational areas: inventory management, store maintenance, cash handling, merchandising, and customer service.
• Ensure SOPs are clear, and aligned with company policies, regulatory standards, and best practices.
• Create audit mechanisms to assess SOP compliance; roll out SOPs with comprehensive training for store teams.
• Monitor implementation and conduct regular audits to ensure adherence and identify improvement areas.

Visual Merchandising

• Establish visual guidelines to ensure consistent brand representation and enhance the shopping experience.
• Define product presentation standards and store layout strategies to optimize sales.
• Train store teams to implement visual guidelines and maintain store aesthetics.

Training SOPs

• Develop training SOPs for onboarding, skill enhancement, and continuous staff development.
• Create training modules and resources to support SOP implementation and improve staff proficiency.
• Provide ongoing training to ensure staff competency in visual merchandising, customer service, and operational procedures.

Customer Service Improvement

• Identify opportunities to elevate customer service across stores for a consistent, exceptional experience.
• Develop service standards and implement feedback mechanisms to track satisfaction and improve performance.

Reporting & Performance Monitoring

• Develop standardized reporting formats to capture KPIs, metrics, and performance benchmarks.
• Establish performance targets and benchmarks, regularly monitor outcomes, and analyze variances.
• Prepare performance dashboards to track progress and address performance gaps.

Team Leadership & Development

• Lead store managers in achieving operational excellence through SOP implementation.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct training workshops and provide ongoing coaching and feedback to enhance team productivity.

Operational & Inventory Management

• Implement strategies to optimize store efficiency, productivity, and profitability.
• Oversee inventory control, replenishment, and accuracy to prevent stockouts and shrinkage.
• Conduct store visits to assess performance, streamline processes, and guide store managers.

Operational Efficiency & Optimization

• Identify and implement opportunities to streamline processes, reduce costs, and improve efficiency.
• Leverage best practices and automation tools to enhance operational effectiveness.
• Continuously monitor KPIs to track progress and drive operational improvements.

Job Location: Baneshwor(Nepal)
Key Skills: Organizational, Interpersonal, Tactfulness, Analytical and Critical thinking, Problem-solving, Communication, Leadership, Attention to detail/Good Observing, Time Flexibility, Responsibility, Negotiation, Data Processing, Working under pressure, Convincing and Influencing, Multitasking, Meet Deadlines, Knowledge of fashion trends and styles
Job Category: Sales Admin

Education Qualification and Experience

• Bachelor's degree in the related field
• Minimum 5 years of experience in retail management